TERMS AND CONDITIONS OF THE SERVICE.
PRICES, TAXES, TRANSPORT AND SHIPPING COSTS. SHIPPING AND DELIVERY TERMS.

"Prices, taxes, transport and shipping costs. Shipping and delivery terms" is an extract of the content of "Terms and conditions of the service".
View: Terms and conditions of the service.

Acceptance of the Terms: by using the Site or the Services of the Site in any way, including but not limited to visiting or browsing the Site, you accept all the terms and conditions contained herein ("General Conditions and Terms of Use of the Site") and all other operating rules, policies, and procedures.

PRICES, TAXES, TRANSPORT AND SHIPPING COSTS. SHIPPING AND DELIVERY TERMS.

Shipping costs always included.

All published prices include applicable taxes corresponding to the country of origin of the goods (VAT included or VAT exempt in the case of B2B transactions with companies registered in the European EEC area). In accordance with current legislation on electronic commerce (Directive 2017/2455/EC OSS B2C, R.D.7/2021 and art. 69 Law 37/1992 on VAT) transactions carried out with buyers or private users located in countries within the EEC area are designated as B2C (Business to Customer) transactions. Likewise, B2B (Business to Business) transactions carried out with companies registered as intra-community ROI operators and located in countries within the EEC area are exempt from VAT (Directive 2006/112/EC ROI B2B, R.D.1619/2012 and art. 25 Law 37/1992 on VAT).

All prices include handling and packaging in boxes specially designed for the type of product as well as compulsory transport insurance, the Site being an intermediary in the contracting of transport services offered by the various logistics operators made available to users and buyers. All shipments are insured against possible loss, theft, damage and/or breakage of goods during the transit of your order and in accordance with the provisions of current legislation, with the LOTT Law (Land Transport Organisation Law, https://www.boe.es/eli/es/l/2009/11/11/15/con) being applicable at national level and the CMR Contract (Contract for the International Carriage of Goods by Road) in the case of international shipments. In the case of air shipments, the IATA (International Air Transport Association) convention is applicable. These establish the different legal frameworks that regulate the transport of goods, the coverage, rights and responsibilities of the carriers, especially in cases of goods claims, so that in all cases, the compulsory and legally established goods insurance is included in the shipment of orders. In the event of any of the described claims, this compulsory insurance provides compensation to the purchaser based on the weight of the damaged goods. In addition, we offer users, during the payment process of their orders, an extension of the coverage of this compulsory transport insurance that covers the total value of the goods and their re-shipment in the event of a claim. Other taxes and/or duties applicable to the goods, such as import taxes and/or customs duties and tariffs, if applicable, shall be the buyer's responsibility when applicable. It is the buyer's responsibility to be aware of their tax status with respect to products purchased outside their national territory and especially in cases of customs intervention or when tariffs on goods, import taxes and/or customs duties are applicable.

The shipping of products purchased from the Site is expressly managed by the platform operator in the case of deliveries in mainland Spain, the Balearic Islands and the Canary Islands. In the case of purchases from other countries outside of Spanish territory, the Site will deliver the goods using the EXW or Ex-Works incoterm, that is, at its own establishment and without carrying out any export clearance if applicable, optionally making available to the buyer the proposal for logistics shipping options managed by third parties to hire an international shipping operator for the goods and on its behalf, with the impact of expenses borne by the buyer, which will be settled during the online purchase and payment process, together with the goods purchased from the Site.


Transportation and Shipping costs. Information and prices.

Always Free Shipping. All our orders are always free shipping. We prefer that our customers know from the first moment the total amount of their purchases, without unpleasant price increments or extra shipping costs just before checking out their orders.


Transportation and Shipping costs. Information and prices (EUR)
Shipping costs always included.
COUNTRYUp to 10 Kg.Up to 20 Kg.Up to 30 Kg.Transit days
SpainFree ShippingFree ShippingFree Shipping7 Days
Spain, Balearic IslandsFree ShippingFree ShippingFree Shipping11 Days
Spain, Canary IslandsFree ShippingFree ShippingFree Shipping15 Days
Information and prices: All countries.

Shipping Deadline & Delivery Term.

In general, for mainland Spain and Portugal, the transit time for orders to the delivery address designated by the buyer is 24-48 hours from the time the carrier collects your order from our warehouses. For shipments to other countries within the EEC and even to other countries on the European continent, the transit time is slightly longer, and can reach 72-96 hours, depending on the country of delivery. For shipments to countries outside Europe, Australia and the Americas, the transit time can be up to 7 working days. Please note that in the case of international shipments of those products marked with Free Shipping and reduced price, or products of non-European origin or manufacture, the shipping method used will be international express mail, so the transit time may be between 12 and 15 working days.

With the exception of those products identified in their technical specifications or their characteristics with immediate shipment (products with high demand that are shipped immediately and independently of the rest of your order as they are pre-packaged and ready for shipment) and products in replenishment (products marked as available, in stock, but that we have not yet received in our warehouses) or items that due to their characteristics must be requested from the manufacturer or producer (products for sale on request) or require special shipping, all orders are processed within a maximum period of 24 hours.

Within this period we will inform you of the EXPECTED DELIVERY DATE of your order, which will be determined according to the preparation necessary and required for the correct shipment of your order, and which depends directly on the characteristics of the products, weight and volume, geographical location of your delivery address and transport operator. In the case of periods in which the demand for the services provided by the logistics operators is very high (local and/or national holidays, vacation periods, Christmas and other special dates) the delivery times may undergo significant variations, although in all cases we will keep you informed of the progress and dispatch of your order and we will always provide you with a tracking number so that you can track the transit of your order online.

Please note that the delivery times published are approximate, as transport is a service provided by third parties and is completely beyond our intervention and control.

Shipping costs therefore are those described in the previous point, but always subject to final review by the Site and pre-shipment orders, depending on destination, weight and volume of the goods. In every case, any incident on the order or on the actual shipping costs will be brought to the knowledge of the Buyer prior to the shipment of the goods, in order for the Buyer to authorize or not the costs before sending the goods.

The Site will not be responsible for the delay in the delivery of orders for reasons not directly attributable to the Site. In this sense there are periods in which the Site cannot be held responsible for delays in the delivery of orders: during the holiday periods (Christmas, Easter) and national holidays, the services provided by the main logistics operators and suppliers of transport are often affected, which means that deliveries for orders made on those dates, may suffer delays. Therefore, it is important that you keep these dates in mind at the time you place your orders.

The delivery of orders will be made at the address designated by the User. The Site will not assume any responsibility when the delivery of the product is not made as a result of the inaccuracy or falseness of the data provided by the User, as well as in the event that the delivery cannot be made for reasons beyond the Site, such as the absence of the recipient at the delivery address or the inability to be contacted by the Site or by its transport provider.

In the absence of the recipient, whenever possible, a notice will be left with the information needed to arrange a new delivery at the address of the recipient or the necessary information to enable it to collect the product on the premises of the logistics operator or from the shipping provider. In any case, after 7 days from the last delivery attempt, the goods will be returned to the origin and proceeding to terminate the contract. At the moment that the transport provider picks up the order in our warehouse, we will send you an email providing you with a tracking number and a link to track your shipment online through the transport operator's website.

When you receive your order, if the package presents any apparent damage or defect, or if you notice that the package has arrived wet, has been unsealed, opened or visibly manipulated, you must inspect the content and make an entry in the delivery note provided by the carrier, in which you manifest, clearly, all the incidents observed in the merchandise. Sometimes the transport operator will not allow you to inspect the content without taking charge of the goods, so in these cases, if you observe the circumstances described, you must refuse the delivery and immediately contact our Customer Service Department from where we will provide a quick solution.

Last update: Tuesday, 21 Jan 2025

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